Can’t work out how to do either when the phone won’t load up? Not to worry, I’ve got you covered. Here’s how to reset the Lumia 920 or the Lumia 820. (Images below are of the Lumia 800 but the reset still works.)
Soft Reset.
Soft Resets are sometimes also known as battery pulls, where pulling the battery out of a phone and replacing it can fix some minor issues with your phone. The Nokia Lumia 820 features a removeable battery which makes a battery pull really easy (take off the cover and pull out the battery!) \
However, the Nokia Lumia 920 doesn’t feature this meaning you’ll need to use the steps below.
As per the image, hold the Volume Down and Power buttons down until the phone vibrates three times. The phone should successfully restart with the Nokia logo after a few seconds.
Hard Reset.
Sometimes a battery pull just won’t fix the problem. In these cases, it’s time to do a hard reset on the phone. Warning: All data will be lost from the phone when performing a hard reset. We recommend taking regular backups of your data.
If the phone powers on, navigate to Settings > About > Reset your Phone.
This will reset your phone to factory settings. If the OS won’t load up, use the method below.
Step 1: Backup all your data
The first step is to backup all your data. I personally use cloud storage with Google but you can also use SkyDrive and other solutions to backup your data. The Windows Phone OS is designed to automatically back up your contacts to your Microsoft account which should mean your contacts are recoverable if you can’t turn on your phone.
Step 2: Switch the phone off.
Once again, make sure your phone is off whilst using this method.
Step 3: 3 button reset
Almost all Nokia phones have an infamous 3 finger reset and the Nokia Lumia 920 / Lumia 820 is no different. To perform a hard reset, press the Volume Down, Camera and Power buttons at the same time. Hold all three buttons down until the phone vibrates then release power button and hold volume down and camera for a further five seconds.
Step 4: Phone is reset!
Success!! Your phone is now reset to factory defaults.
We hope this guide has helped! If this doesn’t work, you can also try using our guide to reflashing your Lumia 920!
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